Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Lglgfg.apparel@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Lglgfg.apparel@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Lglgfg.apparel@gmail.com.
**Returns Policy for Look Good Live Good Feel Good**
**Effective Date:** 31/08/2024
At Look Good Live Good Feel Good, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our returns policy below to understand your options.
**1. Eligibility for Returns**
- Products may be returned within 30 days of the date you received your order.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
**2. Non-Returnable Items**
Certain items are non-returnable for hygiene reasons.
**3. Return Process**
To initiate a return:
1. Contact our Customer Service team at info@lglgfg.com or request a return authorization (RA) number.
2. Pack the item securely in its original packaging, if possible, and include the RA number on the return package.
3. Ship the package to the return address provided by our customer service team.
**4. Return Shipping Costs**
- Return shipping costs are the responsibility of the customer unless the item is defective or was sent in error.
- We recommend using a trackable shipping service or purchasing shipping insurance to ensure your returned item is received.
**5. Refund Process**
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-14 days, and a credit will be applied to your original payment method.
- Please note that it may take some time for your bank to process the transaction.
**6. Exchanges**
- If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
- We recommend processing returns and new orders separately to ensure prompt fulfillment.
**7. Defective or Damaged Items**
- If you receive a defective or damaged item, please contact us within 7 days of receiving the order. We will work with you to resolve the issue, whether through a replacement or refund.
**8. Contact Us**
For any questions or assistance regarding our returns policy, please contact us at:
- **Email:** info@lglgfg.com
- **Address:** Gold Coast, Qld, Australia
We appreciate your understanding and cooperation in our return process. Thank you for choosing Look Good Live Good Feel Good. Your satisfaction is our priority!