ARTIFACT T | BOX CUT

Shipping

We move fast so you don't have to wait.

Once dispatched, you'll receive tracking straight to your inbox so you can follow it the whole way.

Australia

Free standard shipping on Australian orders: estimated delivery 3–7 business days.
Express shipping: estimated delivery 1–3 business days. Free express shipping on orders $120+; an additional fee applies below $120.

International

Standard shipping: 5–12 business days
Delivery times may vary depending on location and customs processing.

Australian standard shipping is free. Express fees below $120 and international shipping costs are shown at checkout.

We partner with reliable carriers to ensure your order arrives safely and on time.

Order Processing

Orders are packed and shipped Monday to Friday.

Orders placed on weekends or public holidays will be processed the next business day.

During high-demand periods or new drops, processing times may be slightly longer. We keep it tight, but volume moves fast.

Tracking

Once your order ships, you'll receive a tracking link via email.

If you don't see it, check your junk folder or reach out to us.

Not right? Send it back.

We accept returns within 30 days of delivery for a refund or store credit.

Exclusions apply. See our refund policy for full terms.

Items must be:

• Unworn
• Unwashed
• In original condition
• With tags still attached

Exchanges

We currently do not offer direct exchanges.

If you need a different size or item, return your original order and place a new one. This keeps things moving faster and ensures you don't miss out on stock.

Return Process

1. Contact us with your order number
2. We'll provide return instructions
3. Ship the item back to us
4. Once received and inspected, we'll process your refund or store credit

Return shipping costs are the responsibility of the customer unless the item is faulty.

Faulty or Incorrect Items

If something's off, we'll fix it.

If you receive a faulty or incorrect item, contact us within 7 days of delivery with photos and your order details. We'll sort it quickly.

Final Notes

We reserve the right to refuse returns that do not meet the above conditions.

For any questions, reach out to our support team. We're here to help.